Client Service Representative Cover Letter
Client Service Representatives are in charge for providing support to customers on the phone or online. Their role is to ensure a high level of customer satisfaction by going that extra mile to meet expectations. Examples of Client Service Representatives include taking incoming calls, identifying customer issues, diagnosing problems, generating sales leads, collaborating with the client service team, solving customer complaints, updating records, and reporting to supervisors.
Essential skills and qualifications mentioned on a Client Service Representative cover letter include:
- Customer service skills
- Quality focus
- Conflict resolution
- Reporting skills
- Problem-solving orientation
- Computer competences
- Time management
- Presentation skills
- Patience and being able to work under pressure
Beneath is displayed a cover letter sample highlighting comparable Client Service Representative skills and abilities.
For help with your resume, check out our extensive Client Service Representative Resume Samples.
Dear Ms. Bradshaw:
With this letter and the attached resume, I would like to express my sincere interest in the Client Service Representative position you have available. As an accomplished and client-centric professional with comprehensive experience achieving client objectives through effective needs analysis and issue resolution, I possess a breadth of knowledge and skills that will allow me to contribute toward the success of your company.
My expertise lies in successfully establishing productive client relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed client communications, partnership development, and strategic projects and initiatives to increase satisfaction and brand loyalty. Additionally, my established success in effectively collaborating with staff and management teams positions me to make a significant impact on your organization.
The following achievements demonstrate my qualification for this position:
- Managing trusting senior-level client relationships and clearly understanding their objectives to facilitate exceptional levels of service and repeat business while extending strategic sales and marketing efforts to win new business as a Client Service Advisor for Winthrop Financial.
- Ensuring superior performance of all client-facing operational functions to engender trust, security, and full client satisfaction.
- Successfully coordinating both internal and external matrix partners to ensure top-flight client service and satisfaction while maximizing efficiency and streamlining operations.
- Establishing solid and trusting client partnerships through exceptional relationship-building skills; utilizing positive energy and interpersonal abilities to secure client and senior management loyalty.
- Delivering professional, concierge service to clients; recognized by regional management for personally increasing client satisfaction and accelerating new business.
My proven dedication to optimizing client services and building strong, productive relationships will contribute immensely to the success of your company. Thank you for your consideration, and I look forward to speaking with you soon.
Madlyn E. Putnam
Sample Customer Service Cover Letter
If you're hoping to land an interview for a customer service job, you need a cover letter that's specifically geared toward your industry and the job listing in question. A good cover letter that hooks the hiring manager's attention and demonstrates the value you'd bring to the role is essential if you want to get that interview and ultimately, the job.
What a Customer Service Cover Letter Should Include
A cover letter for a customer service job should have all the usual elements of a good cover letter, including:
- Contact information: your name, address, phone number, email address, and so on.
- A salutation: Ideally, follow your greeting with the name of a contact at the company – either the hiring manager or a representative from human resources. If you do not have a contact, you can leave off of the salutation, or include a general one, such as "To Whom It May Concern."
- The cover letter body, including a grabby first paragraph that draws the reader in and hooks them with your skills and experience, and supporting paragraphs that show that you know what the company is looking for and that you can provide it.
- A closing paragraph, summarizing your skills and how you'd use them to solve the company's problems and contribute to its success.
- A closer, e.g., "sincerely" or "best regards." Here's more information on how to close a cover letter, with examples.
Of course, a cover letter for a customer service position should demonstrate your specific customer service-related skills and experience.
You're trying not only to get the hiring manager's attention but indicate that you understand what is required for the role.
You'll want to highlight soft skills like listening, conflict resolution, empathy, and depersonalization (i.e., the ability to provide caring customer service while not telling the customer your life story).
Hard skills like software programs specific to the job are also valuable.
Here's a customer service skills list to get you started brainstorming. If you have even a little bit of experience in the industry, you might be surprised how many of these hard and soft skills should be on your resume and in your cover letter – and aren't. Now is not the time for modesty, so go ahead and toot your own horn.
Customer Service Cover Letter Sample
The following is an example of a cover letter for a customer service position. Also see below for more cover letter samples, and tips for emailing a cover letter and resume.
Your City, State, Zip Code
Your Phone Number
Your Cell Phone Number
Dear Hiring Manager,
In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.
My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.
Positioning a company for better exposure and greater marketability is a task that I have performed with success many times.
I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills.
It would be a pleasure to interview with you and I look forward to hearing from you soon.
Your Signature (hard copy letter)
Your Typed Name
How to Send an Email Cover Letter
If you're sending your cover letter via email, list your name and the job title in the subject line of the email message. Include your contact information in your email signature, and don't list the employer contact information. Start your email message with the salutation.